Frequently asked questions
What is the delivery time for this product?
Orders placed on business days before 12:00 PM are shipped the same day. Delivery time is 1-4 business days. Shipping costs are €6,95 per order (NL).
Which payment methods are available?
You can pay with iDEAL, Bancontact, credit card (Visa, Mastercard, American Express, Maestro) and PayPal. All payment methods are secure and encrypted.
How can I return an order?
You have a 14-day return period. The product must be returned in its original packaging and undamaged. Return shipping costs are borne by the buyer. When using our return service, the costs are deducted from the refund amount. Note: the right of withdrawal applies only to consumers, not to business orders.
Is this product shipped from the Netherlands?
Yes, all orders are shipped from Noordwijkerhout, Netherlands. We deliver within the Netherlands, Belgium, France and the rest of Europe.
Does this product have a warranty?
All products are covered by the legal warranty in accordance with Dutch consumer law. In case of defects, contact support@tormino.com.
