Frequently asked questions:
What are the shipping costs?
The following shipping costs apply: Netherlands: €6.95, Belgium: €12.95, France: €14.95, Rest of the world: €29.95. We also offer free shipping on orders of four or more items within the Netherlands and Belgium. More information on our shipping page.
Can I pay afterwards?
We offer various safe payment methods, including iDEAL, credit cards, Apple Pay, Bancontact and PayPal, at no extra cost. Customers can also choose to pay in installments via iDEAL in3 or Klarna. All payment options are fast, easy and secure.
How come you are so much cheaper than other (online) stores?
We can offer lower prices through strategic purchasing and direct cooperation with suppliers. We often buy large quantities and bypass intermediaries by purchasing directly from the source.
Can I pick up my order somewhere?
We are an online-only store, so it is not possible to pick up your order. We ship all orders from our central warehouse. This may mean you receive multiple packages when ordering multiple items.
Are the bicycles I order delivered ready to ride?
Unfortunately, it is not possible to have your bike delivered fully ready to ride. We deliver our bikes 85% assembled. Components such as the front wheel, pedals, saddle and handlebar still need to be mounted. With the included assembly manual and instruction videos, you can easily do this yourself. Small children's bikes are generally delivered 95% assembled.
